Support Services
You may just want to optimize or upgrade your PC, you may have email issues, you may want your PC made more secure from Internet threats, you may want help with a software problem. We handle a wide range of computer problems, just get in contact with us.
Need Support?
Get in touch with Jeff today for assistance with an existing PC, or to discuss options for a new one!
The PC Sanity Experience
You will find that we are extremely user-friendly, catering to novice and mature age users. We promise you plain-language, patient, honest advice and personalized service. We concentrate on the quality of service provided rather than the quantity of customers served. We will even advise you on how to best prevent future problems.
Our computer technician is mature, friendly, extremely patient and very understanding even if you are a complete newbie. He has a Diploma in Information Technology (Network Engineering) awarded to him in December 2005 after also successfully completing Certificate III & IV in Information Technology (Network Administration) in 2004.
Our Support Services
System Security & Disinfection
Prompt problem diagnosis & rectification
Formatting hard drives
Data Recovery and Secure Data Deletion
Internet security testing
System Optimisation & Health Check
System optimising
Repair operating system installations
Rectify Registry errors
Performing a physical clean of the inside of the PC especially the CPU heatsink
Optimising Internet download speed
New Computer Setup & Data Transfer
Software & hardware installation & set-up (including printers, scanners & cameras)
Operating system upgrades/installs
Data transfer
Hard drive testing, memory (RAM) testing, PSU (power supply unit) testing, motherboard testing.
We provide plain language explanations, paced to suit your computer competence level & delivered with friendly service from a mature technician who appreciates the importance of ensuring that you feel at ease.
We cater to novice/mature users, patient and understanding service.
Pensioner discount (senior citizens) available.
PC Sanity is here to help
Special Treatment for Current Customers
Our number one goal is to satisfy our customers. We therefore take special care of the people who have already done business with us. We want our customers to use us next time they need assistance.
All existing PC Sanity customers also receive priority scheduling. The more flexible you are, the faster we can schedule an appointment.
Business Hours
Our normal business hours are
9.00 a.m. to 5.00 p.m. Monday to Friday
9.00 a.m. to 1.00 p.m. Saturday
However, we will try to accomodate after hours drop-offs and pickups if required.
Service Areas
We provide computer support to homeowners and small businesses in the southern Brisbane area which includes Camira to the West and Coomera to the South.
If you are outside of these areas, you can still contact us for Remote Access or to arrange to drop off the computer at our premises.
Returns and Exchanges
To learn more read our Exchange and Refund Policy.