Returns and Exchanges
Customer must contact us on 0409 341 532 or by email prior to returning any item for a replacement or credit, in order to obtain prior approval for a return. Items received without approval will not be accepted. Any such items may be returned to the customer, at the customer’s expense.
Items must be returned in the original packaging and condition, and must include a copy of your invoice with the return. After 14 days from invoice date, PC Sanity reserves the right to accept or deny returns for credit.
PC Sanity will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer’s expense.
PC Sanity does not replace, exchange or refund any ‘Special Order’ items.
There is a 15% re-stocking fee on any return for a Change of Mind.
Shipping is the customer’s responsibility, and is non-refundable.