PC Sanity

We specialise in novice-friendly computer repair, sales, maintenance and support.
Is your PC driving you insane?

Location

Logan (Brisbane) Office
8 Hill Park Crescent
Rochedale South Queensland 4123

Get In Touch

Consultations by appointment – please ring, text, email or Facebook Message to arrange.

Call Us

0409 341 532

Hours

Mon-Fri: 9am-5pm
Sat: 9am-1pm

Services

We provide computer repair, optimising, networking, security services in Logan and surrounds.

Products

We sell all brands of Notebooks, All-In-One PCs and Desktop PC including refurbished ones.

Reviews

We have many great customer Reviews below plus many 5-star Facebook and Google Reviews.

Technician Profile

Jeff Threlfall

“I purchased my first Windows PC in 1987 and by 2004, I could see the potential for growth in tech support generally. I gained my Diploma in Information Technology in 2005. I then started PC Sanity in 2006 especially because I found there was a lack of support for novice and mature-age computer users. As a mature-age technician, I found that most computer technicians didn’t and still don’t provide patient, honest advice with old-fashioned personalized service or use plain-language instead of geek speak. I am extremely patient and very understanding even with complete newbies and I’m well known for that attribute.”

Our Difference

PC Sanity has been in business since 2006. We concentrate on the quality of service provided rather than the quantity of customers served. As we have low overheads and our profit margins are low, our prices are very competitive with the big shops. We always provide honest advice and prompt, reliable and affordable repairs. Jeff is a mature-age technician and as such treats all customers with respect and personally handles all repairs and communications.

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Personal Service

We offer a high level of "old-fashioned" personal service most computer repair companies don't. Being a mature technician, Jeff will treat you with respect even if you are a complete novice. We give plain English explanations.

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Honest & Reliable

We provide user-friendly, honest and reliable computer repair, maintenance, support, upgrades, troubleshooting, networking, security services in a timely manner at a very reasonable price. Our new PCs & notebooks are very competively priced.

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Inclusions

When we supply you a PC or notebook, we provide System Setup included in the quoted price:

  • finalise the (pre-installed) Windows setup
  • install all critical/important Windows Updates
  • install latest Adobe Reader, uninstall trial programs
  • disable unnecessary Startup entries (makes your computer load Windows faster)
  • plus more
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Quality Reviews

We have many reviews of our prior work. Please view them located in our reviews page. We also have many Reviews on our Facebook Page.

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Fast Turnaround Time

For in-workshop jobs, our turn-around time is very short. Most jobs are completed within one or two days. When you collect your computer, we actually demonstrate that it is fixed & are happy to explain the changes made/work carried out on your computer & (where available) show you the logs. We send you a courtesy email afterwards to follow-up on your computer service/repair.

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On-site, pickup, dropoff or remote

We offer onsite computer repairs, pick-up service, Remote Access or you can bring your computer to us at our office in Rochedale, Logan, Brisbane.

Mature-age specialists.
Trustworthy.
Experienced.

PC Sanity prides itself on old-fasioned, honest service. We are respectful, friendly and you can rest assured that we will only provide systems and services you actually need.

PC Sanity

On-site services available

(Conditions Apply)

We support residential and business clients across Logan and surrounds, including Mount Gravatt, Sunnybank, Calamvale, Browns Plains, Marsden, Waterford, Meadowbrook, Slacks Creek, Kuraby, Eight Mile Plains, Carindale, Burbank, Rochedale, Rochedale South, Springwood, Daisy Hill, Shailer Park, Cornubia, Loganholme and Capalaba.

Social Updates

PC Sanity Facebook Page (for IT alerts, tips and humour)

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

BTW, TOTP stands for Time-based One-Time Password. It is a security algorithm that creates a temporary, unique 6-digit code every 30 seconds to verify your identity during two-factor authentication. ... See MoreSee Less

6 days ago
BTW, TOTP stands for Time-based One-Time Password. It is a security algorithm that creates a temporary, unique 6-digit code every 30 seconds to verify your identity during two-factor authentication.

Check out the fluff I removed from a customer's MSI gaming laptop. He had complained of overheating. I also redid the thermal paste on his CPU & GPU. When he collected the laptop, he told me he uses the laptop on his bed.🤦‍♂️

I explained to him that the vents get blocked by doonas or whatever you have over your mattress. It has vents on the side plus the myriad of slotted vents on the underside.

He is now incredibly pleased with how well his laptop performs!
... See MoreSee Less

6 days ago
Check out the fluff I removed from a customers MSI gaming laptop. He had complained of overheating. I also redid the thermal paste on his CPU & GPU. When he collected the laptop, he told me he uses the laptop on his bed.🤦‍♂️

I explained to him that the vents get blocked by doonas or whatever you have over your mattress. It has vents on the side plus the myriad of slotted vents on the underside.

He is now incredibly pleased with how well his laptop performs!Image attachmentImage attachment+2Image attachment

... See MoreSee Less

1 week ago

Remember when Google had the motto... "Don't be evil." ... See MoreSee Less

1 week ago
Remember when Google had the motto... Dont be evil.

If Edward had spelt it "wunches", I'd say, fair enough, maybe he's a Kiwi😁 ... See MoreSee Less

1 week ago
If Edward had spelt it wunches, Id say, fair enough, maybe hes a Kiwi😁
Load more

Reviews

We recently purchased a new PC with upgrades to Windows 7 and Office 2013 from Jeff at PC Sanity. Jeff installed only the programs we required and transferred our files. Jeff came to our home and installed the new PC including connecting our printer,which saved us a lot of stress. Jeff has been most helpful since, we have emailed him with questions and he has always replied promptly with a simple answer. We would certainly recommend his service.
Colin & Joyce
PC sanity is the go to for all of our computing needs. We have been customers for many years and I cannot recommend highly enough. Thanks Jeff.
Home repair
We have used PC Sanity for some years to buy, set up, service and repair various computers. Jeff has been trustworthy, prompt and reasonably priced. The most beneficial part of such a relationship is that when things go wrong, one can email or phone for advice or help, knowing it will not cost a fortune. A recent Windows update (Lord bless them) resulted in error messages I did not understand. I emailed Jeff Friday night, he rang me Saturday morning, and we sorted it in a couple of minutes. When we want a computer, he explains the differences between different chips and other components on offer, so we choose our level of performance versus cost.
Rod Murphy
Jeff's knowledge and service was outstanding. A much better service than going to a big retail outlet. Jeff provides a trustworthy and professional customer service that is rare to find today. I wouldn't hesitate recommending Jeff and PC Sanity.
Karon Bool
Jeff is helpful and provides extra phone support provided to me at no charge. I have been happy to use his services 3 times and have been happy each time with his service
Sandra Shell
I bought my PC from Jeff and have had it serviced by him since. The job's done efficiently and quickly. A small cost which provides me with peace of mind.Thanks Jeff
John Chirgwin
Dear Jeff

Thanks Jeff for the very prompt computer advise you gave

You gave me the information I needed to make me realise that I had not installed a program completely. Now I can listen to the radio etc by using Windows media player.

Also you helped confirm my suspicions about my phone service provider. I want to disconnect my landline and want to keep my broadband connection.

I keep getting conflicting stories about the broadband being able to operate.

Yes that extra $ is what they are after.

I am still very surprised that you responded so promptly and gave me the advise I needed to check what I had installed on my computer. Better still no jargon that I had to interpret.

Best of luck with yoru business. With quality of customer service, you deserve to prosper.

Once again thanks for all the help you were able to offer.
Pam L
Just popping in after a short absence due to my PC being with Jeff at PC Sanity – he just did some work on my puter, re-installed XP for me, cleaned up a few glitches, backed up my old files first, restored all the stuff when he finished – and I can’t believe how little it cost me compared to some!!

I also did a dumb thing trying to plug it all back in when I got home. One phone call to Jeff and a few mutual laughs and some wise instruction later, I was back on line. None of this “talk down to the dumb grandma” stuff – what a nice man he is !!

I can thoroughly recommend Jeff at PC Sanity. I live at Scarborough and for me to take my PC all the way to Rochedale, a good hour or more’s drive away says it all!!!!

Please check him out before you go any where else – you won’t be sorry!!
Yvette O