The PC Sanity Experience

You may just want to optimize or upgrade your PC, you may want one-on-one tuition, you may want your PC made more secure from Internet threats, you may want help with a software problem. We handle a wide range of computer problems, just give us a call. Click here to see a more comprehensive list of our services.


You will find that we are extremely user-friendly, catering to novice and mature age users. We promise you plain-language, patient, honest advice and personalized service. We concentrate on the quality of service provided rather than the quantity of customers served. We will even advise you on how to best prevent future problems.


Remember we particularly cater to novice/mature users. We provide patient and understanding service.


Our computer technician is mature, friendly, extremely patient and very understanding even if you are a complete newbie. He has a Diploma in Information Technology (Network Engineering) awarded to him in December 2005 after also successfully completing Certificate III & IV in Information Technology (Network Administration) in 2004.


Booking your consultation

When you book your consultation we will ask for some system information about your PC. However, if you do not know how to find it or do not feel confident attempting to find it even with our email/phone instructions, then it can wait until the technician arrives for the consultation OR you can click here to use BelArc Advisor to display your system information. We will also like to know exactly what error messages you are getting OR exactly what symptoms the PC is exhibiting OR what you were doing immediately before the PC began to play up.


Tip: To record error messages, press PrintScrn key and then paste that image in a Word document so that we can get the exact error message when we inspect your PC.


Before we arrive

Before our arrival we recommend you have a list of all of the computer issues you would like us to address. It is much more efficient for us to get this list at the beginning of the appointment rather than be advised of extra things part way through the consultation. However, we understand that you may not know/remember everything that you wish us to address so we will accommodate any reasonable request during the consultation.


You should also have the following items ready at hand:
1) Your operating system CD (e.g. Windows XP) with the serial numbers.
2) Any other CDs such as anti-virus, firewall programs or drivers for video, sound card, modem etc with their respective serial numbers.
3) Rescue CD or floppy (if supplied when you purchased the computer).
4) Your login and password to access Windows and (if applicable) to connect to the Internet.

Upon our arrival

Once we enter your home or business we will review your computer problems and our Client Agreement. You’ll be asked to sign the Client Agreement before our technician can begin work. Unfortunately, providing time estimates is very difficult e.g. if your computer is loaded with spyware, causing it to run extremely slow, it is difficult for any technician to estimate how long it will take to run anti-spyware scans to rid your computer of these pests. The speed of your system and the sheer number of files on your hard drive to be scanned can vary so much from one PC to the next.


Either during or at the end of the visit, the technician will explain in plain language what we have done to your PC. We also explain how you can best avoid further computer problems/infections. Full payment of the account is to be made immediately -we only accept cash (for Residential clients) and cash or business cheques (for Business clients).


After the technician has left

If you experience any problems after the technician has left, please do not hesitate to call us and we will endeavour to assist with your enquiry. Follow-up email or phone support is provided free of charge within a reasonable period from the date of your consultation.


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The following is just a short list of computer repair, optimising, networking, security and tuition services PC Sanity provides in the greater Brisbane area:

Prompt problem diagnosis & rectification
Virus, Trojan, spyware, B.H.O., browser hijacker and dialler removal
System optimising
Operating system upgrades/installs
Repair operating system installations
Rectify Registry errors
Secure Data Deletion
Deleted Data Recovery (some limitations)
Internet configuration & setup
Internet security testing
Network set-up 2 or more PCs
Performing a physical clean of the inside of the PC especially the CPU heatsink
Optimising Internet download speed
Software & hardware installation & set-up (including printers, scanners & cameras)
Data transfer
Formatting hard drives
Remote access support
Hard drive testing, memory (RAM) testing, PSU (power supply unit) testing, motherboard testing.
One-on-one tuition in most software programs, general computer use (including performing backups) and keeping your computer safe from threats.

We provide

Plain language explanations, paced to suit your computer competence level & delivered with friendly service from a mature technician who appreciates the importance of ensuring that you feel at ease.


Catering to novice/mature users, patient and understanding service.

Pensioner discount (senior citizens)

Special Treatment for Current Customers

Our number one goal is to satisfy our customers. We therefore take special care of the people who have already done business with us. We want our customers to use us next time they need assistance.


Priority Scheduling

All existing PC Sanity customers receive priority scheduling. The more flexible you are, the faster we can schedule an appointment.


Business Hours

Our normal business hours are Monday through to Saturday 9.00 a.m. to 5.30 p.m. We do offer emergency onsite visits outside of normal business hours, however, we do charge a small after hours call out fee plus a higher rate for after hours labour. If you want to save the cost of the after hours call out fee you can make arrangements with us to drop-off your PC to us.


Service Areas

We provide onsite computer support to homeowners and small businesses in the southern Brisbane area which includes Camira to the West and Coomera to the South.


If you are outside of these areas, you can still contact us for onsite service as we may be able to make a booking for when we are already going to be in the vicinity of your suburb OR make arrangements to transport the PC to our premises.


Payment Options

We accept cash, bank transfer or credit card (for Residential clients) and cash, bank transfer, credit card or business cheques (for Business clients). .


Returns and Exchanges

Customer must contact us on (07) 3219 9601 OR by email prior to returning any item for a replacement or credit to obtain approval for such return. Items received without approval will not be accepted. Any such items may be returned to the customer at the customer’s expense.


Items must be returned in the original packaging and condition and must include a copy of your invoice with the return. After 14 days from invoice date, PC Sanity reserves the right to accept or deny returns for credit.


PC Sanity will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer’s expense.


PC Sanity does not replace, exchange or refund any ‘Special Order’ items.


There is a 15% re-stocking fee on any return for a Change of Mind.


Shipping is the customer’s responsibility, and is non-refundable.


What makes PC Sanity different?

6 areas that distinguish us from our competition...

1: We offer a high level of "old-fashioned" personal service most computer repair companies don't. Being a mature technician, Jeff will treat you with respect even if you are a complete novice. We give Plain English explanations.

2: We provide user-friendly, honest and reliable computer repair, maintenance, support, upgrades, troubleshooting, networking, security services in a timely manner at a very reasonable price. Our new PCs & notebooks are very competively priced.

3: When we supply you a PC or notebook, we provide System Setup included in the quoted price:

a. finalise the (pre-installed) Windows setup

b. install all critical/important Windows Updates

c. install latest Adobe Reader, uninstall trial programs (notebooks only)

d. disable unnecessary Startup entries (makes your computer load Windows faster)

e. create your 16GB USB Recovery Drive (if notebook value is over $800) plus more

4: We have many testimonials of our prior work. Please view them located in our Testimonials page. We also have many Reviews on our Facebook Page (PC_Sanity)
Click here to see our Facebook Page

5: For in-workshop jobs, our turn-around time is very short. Most jobs are completed within one or two days. When you collect your computer, we actually demonstrate that it is fixed & are happy to explain the changes made/work carried out on your computer & (where available) show you the logs. We send you a courtesy email afterwards to follow-up on your computer service/repair.

6: We offer onsite computer repairs, pick-up service, Remote Access or you can bring your computer to us at our office in Rochedale, Logan, Brisbane.

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